{"id":2024,"date":"2023-02-02T14:00:57","date_gmt":"2023-02-02T19:00:57","guid":{"rendered":"https:\/\/mvisystems.com\/?p=2024"},"modified":"2023-02-23T16:23:11","modified_gmt":"2023-02-23T21:23:11","slug":"multi-family-properties-3-strategies-for-boosting-resident-satisfaction","status":"publish","type":"post","link":"https:\/\/mvisystems.com\/multi-family-properties-3-strategies-for-boosting-resident-satisfaction\/","title":{"rendered":"Multi-family Properties: 3 Strategies for Boosting Resident Satisfaction"},"content":{"rendered":"

Once upon a time, decent curb appeal, a washer and dryer in every unit, and perhaps a timely discount now and then were enough to attract potential residents to a multi-family property\u2014and keep them renewing their leases year after year. As more young professionals and families choose to rent rather than buy, multi-family owners and operators must continue to offer high-value amenities for comfort and convenience, industry-leading software for safety and security, and best-in-class service and maintenance to stay at the head of the pack.\u00a0\u00a0\u00a0<\/span><\/p>\n

Resident satisfaction is what a flourishing multi-family property business is built on. Keeping your residents satisfied depends on knowing what they are looking for in a property so you can make every effort to deliver it.<\/span><\/p>\n

The following three strategies are some of the most effective ways to boost multi-family resident satisfaction and retention.<\/span><\/p>\n

Keep Amenities Updated<\/h2>\n

Large outdoor living spaces extend your tenants\u2019 living space and provide comfortable places for entertaining or lounging. A rooftop deck (maybe even with an outdoor theatre or fire pit?) fits right in with the \u201cmoving outdoors\u201d trend that young, single tenants and families are looking for, especially in urban areas. A 24-hour fitness center with virtual yoga, spin, and Zumba instructors is attractive to residents with flexible or unusual schedules. Conference rooms and office spaces, while more traditional amenities, are still attractive add-ons for existing and would-be residents.<\/span><\/p>\n

Staying on top of trends like these and adding them to your multi-family property will help you stand out from the competition and deliver the type of unique and attractive living experience that can only increase resident satisfaction.<\/span><\/p>\n

Invest in High-end Resident Safety and Security<\/h2>\n

According to the most recent <\/span>Apartment Resident Preference Report<\/span><\/a>, today\u2019s residents are demanding that their homes have the best safety and security features on the market. They want products like MVI\u2019s <\/span>KeyCom\u00ae Smart Video Kiosk and Software Platform<\/span><\/a>, a smart entry system designed specifically for <\/span>multi-family<\/span><\/a> building managers, residents, visitors, delivery staff, and maintenance workers. But the KeyCom\u00ae does much more than just get residents through the front door. Far more than a video intercom system, the KeyCom\u00ae kiosk allows:<\/span><\/p>\n